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The guides

The way we work, written down: what the door is telling you, how the trade actually reads it, and the honest version of questions people ask us on driveways. No prices live here, because no honest price lives on a web page.

A roller garage door holding on its own part-way up, a tradesman standing beside it

Guide · Springs & balance

The half-lift test: what a heavy door is telling you

The trade's own diagnostic, explained in full: why doors go heavy, what holds and falls and climbs each mean, why the opener hides the problem, and where the line sits between watching a door and stopping it.

More guides land here as we write them, in the same plain words.

Tell us about the door

Say what it's doing in your own words. Gone heavy, off its track, slammed shut, or just due for a look, it all makes sense to us. You'll get a call back on the number you leave, and a plain answer when we're standing in front of it.

We don't publish a phone number while the books are this new. The form is the front door, and it goes straight to a person, not a queue.

Prefer a bigger form, or want to attach a photo? Use the full enquiry page.

Nothing is priced from this form. We read it, we call you, and any figure comes after we've seen the door.

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